Cloud
IP PBX
Built for
Modern
Malaysian SMEs
Unify your office phones, mobile calls, video meetings, and live chat under a single powerful platform — hosted in the cloud managed by ICTRC.
3CX Cloud IP PBX
3CX
3CX Users Worldwide
100%
250M+
24/7
Cloud Hosted
MSP Support
Official Partner
UCC // What is 3CX?
Your Business Phone
System, Reimagined in
the Cloud
3CX is a modern IP PBX and cloud phone system designed to replace traditional PBX and TM PRI.
3CX is a globally recognised, software-based IP PBX phone system that replaces outdated hardware PBX with a flexible, scalable cloud platform. It works on any device — desk phone, PC, or smartphone.
ICTRC deploys and manages your 3CX Cloud PBX end-to-end, from initial setup to ongoing maintenance, so your team stays connected without the complexity.
3CX Certified
Full PBX features in any browser, no install needed
Video Meetings
Built-in video conferencing, no third-party tools
Mobile App
iOS & Android app — take your office number anywhere
Live Chat
100+ Website chat & WhatsApp integration built inbusiness clients
✓ Office, mobile & remote users in one system
✓ Lower monthly telco cost
✓ Easy to scale for future growth
✓ Suitable for small business and multi‑branch offices
Video Conferencing
WhatsApp Business
Voice Calls (VoIP)
// Communication Channels — All in One
SMS & Email
Live Website Chat
UCC // How It Works
Up and Running in 3 Simple Steps
From call routing to CRM integration
3CX delivers enterprise-grade communications for SME budgets.
01
Consultation & Discovery
Our ICT consultants assess your current setup, number of users, call volumes, and integration needs. We design a system tailored to your business.
02
Cloud Deployment & Configuration
ICTRC provisions your 3CX cloud instance, ports your existing phone numbers, configures IVR menus, extensions, and SIP trunks.
03
Onboarding & Ongoing MSP Support
We train your team, set up all devices, and provide continuous monitoring and helpdesk support as your dedicated MSP.
SIP Trunks · PSTN Gateway
Managed from 3CX console
Unified inbox
Embed widget on any site
Browser-based · No plugins
Active
Active
Active
Add-on
Active
UCC // Key Features
Everything Your Business Needs
in One Platform
From call routing to CRM integration
3CX delivers enterprise-grade communications for SME budgets.
Local & Responsive
Professional multi-level IVR greets callers 24/7 and routes them to the right department or extension automatically.
Live Chat & WhatsApp
Embed a live chat widget on your website and manage WhatsApp Business messages from the same 3CX interface.
Presence & BLF
See who's available, busy, or on a call at a glance. One-click transfer and intercom between extensions.
Call Queue & Ring Groups
Distribute inbound calls fairly across agents with hold music, queue position announcements, and overflow handling.
Call Recording
Record on-demand or auto-record all calls for compliance, training, and dispute resolution — stored securely in the cloud.
Voicemail to Email
Missed calls leave voicemails that are instantly transcribed and emailed to you — never miss a message again.
Video Conferencing
Host unlimited video meetings directly from 3CX — no external Zoom or Teams subscription needed.
CRM Integration
Integrates with Salesforce, HubSpot, Microsoft 365, and more — show caller info on screen the moment the phone rings.
Real-Time Analytics
Live dashboards and detailed call reports help managers monitor SLA, agent performance, and call volumes instantly.
UCC // Choose ICTRC
Your Local 3CX Partner
& Managed Service
Provider
We don't just sell software we partner with you for the long run. As your MSP, ICTRC is responsible for keeping your communication system running smoothly every single day.
3CX Certified
Official partner & certified engineer
Cloud Infrastructure
Hosted on enterprise-grade cloud
Business Reg. 930194-W
SSM registered company
SME Specialist
100+ Malaysian business clients
01
3CX Malaysia – Certified Silver Partner
ICT Resource Centre is an official 3CX Certified Silver Partner in Malaysia, supported by an Advanced Certified 3CX Engineer.
02
End-to-End MSP Coverage
From installation and configuration to ongoing patches, monitoring, and helpdesk — we cover it all under one MSP agreement.
03
Local Support, Malaysian Time
Our support team is based in Petaling Jaya, Selangor. You speak to real people who understand your business context and local telco landscape.
Coverage: Kuala Lumpur · Selangor · Klang Valley · Nationwide (Remote)
04
Maximise Your ICT Investment
We assess your existing infrastructure and recommend the most cost-effective 3CX setup — no over-selling, no unnecessary add-ons.