Your IT.
Our
Responsibility.
Proactive monitoring, expert maintenance, and responsive helpdesk support — so your team stays focused on the business while we keep your technology running smoothly, securely, and efficiently.
Managed ICT Services
99.9%
Average incident response time for critical issues
15+
<4hr
24/7
Years delivering managed ICT services to Malaysian SMEs
Round-the-clock proactive monitoring and NOC coverage
Guaranteed uptime SLA across all managed environments
MIS // Core Services
Everything your IT needs,handled.
ICTRC acts as your dedicated IT department — proactively managing every layer of your technology stack so your people stay productive and your business keeps moving.
MIS-001 // MONITORING
📊
Proactive Monitoring
24/7 automated monitoring of your servers, network, endpoints, and cloud services — detecting and resolving issues before they impact your operations.
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Real-time performance dashboards
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Automated threshold alerting
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Monthly uptime and health reports
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Capacity planning insights
MIS-004 // BACKUP
💾
Backup & Recovery
Automated, tested backup and disaster recovery services ensuring your critical data is protected and can be restored rapidly in any scenario — ransomware included.
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Daily automated backup with verification
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On-premises and cloud-hybrid storage
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Tested restoration procedures
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Defined RTO and RPO targets
MIS-002 // HELPDESK
🎧
Helpdesk & Support
Your team's first call for IT issues — a responsive, knowledgeable helpdesk that resolves problems fast via phone, email, remote session, or on-site visit.
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Multi-channel ticket management
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Remote and on-site resolution
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SLA-backed response times
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Escalation to senior engineers
MIS-005 // CLOUD
☁️
Cloud Management
End-to-end management of your Microsoft 365, Azure, and cloud workloads — licensing optimisation, user provisioning, performance tuning, and cost governance.
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M365 admin and user management
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Azure / cloud cost optimisation
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Cloud security posture review
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License right-sizing
MIS-003 // MAINTENANCE
🔧
Patch & Maintenance
Scheduled and emergency patch management, firmware updates, and preventative maintenance — keeping your infrastructure secure, stable, and up to date.
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OS and application patching
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Network firmware management
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Vulnerability assessment cycles
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Scheduled maintenance windows
MIS-006 // ADVISORY
🧭
ICT Strategy & Advisory
Expert vCIO advisory services aligning your technology roadmap to your business goals — ensuring every ICT investment delivers scalability, security, and measurable ROI.
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Technology roadmap planning
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Vendor evaluation and selection
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Budget planning and ROI analysis
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Quarterly business reviews
MIS // Proactive Monitoring
Memory Utilisation
Storage Capacity
CPU Load — Primary Server
// NOC PERFORMANCE OVERVIEW
Network Throughput
Security Threat Score
Recent Alerts
🔄
RESOLVED
-
All Systems Operational
AUTO
🔒
✅
Disk space threshold — auto-cleaned
Failed login attempt — blocked
Monthly patch cycle completed
Today, 09:00
3 days ago
Yesterday, 22:00
78%
340 Mbps
61%
Low Risk
23%
DONE
We see problems
before you do.
ICTRC's NOC watches your infrastructure around the clock — automatically resolving common issues and escalating critical ones before your users even notice.
📡
24/7 Infrastructure Monitoring
Every server, switch, firewall, and cloud service monitored continuously with SNMP, agent-based, and agentless tools — complete visibility, all the time.
⚡
Automated Remediation
Intelligent automation handles routine issues — clearing disk space, restarting services, blocking suspicious logins — without waiting for human intervention.
📈
Capacity & Performance Planning
Trend analysis and forecasting that tells you when to upgrade before you hit a wall — proactive planning that prevents expensive emergency purchases.
📄
Monthly Reports & QBRs
Clear, readable monthly health reports and quarterly business reviews — showing you exactly what ICTRC has done, what we found, and what's coming next.
MIS // IT Strategy & Advisory
Technology aligned
to your goals.
As your virtual CIO, ICTRC doesn't just keep the lights on — we help you plan, invest wisely, and build an IT environment that scales with your ambitions.
01
Technology Roadmap
A 12–36 month strategic IT plan that aligns technology investments to your business milestones, growth targets, and budget cycles.
02
Vendor Evaluation
Objective, conflict-free evaluation of technology vendors and solutions — recommending what's right for you, not what's most profitable for us.
03
Security & Compliance
Ongoing security posture reviews, risk assessments, and compliance guidance — keeping you aligned with PDPA, ISO 27001, and industry standards.
04
ROI & Budget Planning
Annual ICT budget planning with TCO analysis and ROI projections — so every ringgit spent on technology delivers measurable business value.
Infrastructure Audit & Assessment
// IT ROADMAP · 12 MONTH VIEW
Q1 · COMPLETED
ON TRACK
Full review of existing network, servers, endpoints, and security posture. Gaps identified and prioritised.
✓ COMPLETE
Microsoft 365 Migration & Hardening
Q2 · COMPLETED
Full M365 deployment including Teams, Exchange Online, and SharePoint. MFA enforced across all users.
✓ COMPLETE
Network Refresh & SD-WAN Rollout
Q3 · IN PROGRESS
Core switch and firewall upgrade. SD-WAN deployment across 3 branch offices for optimised connectivity
⟳ ACTIVE
Cybersecurity & Compliance Review
Q4 · PLANNED
PDPA compliance audit, endpoint EDR rollout, SIEM deployment, and staff security awareness training.
◦ PLANNED
MIS // How We Work
From call to resolved.
A clear, transparent support process that keeps you informed at every step — no black boxes, no guessing.
📞
🔍
⚙️
🚗
📋
Log
Triage
Remote Fix
On-Site if Needed
Resolved & Reported
Call WhatsApp's or email. Every request is immediately logged and assigned.
Our team assesses severity, priority, and the fastest path to resolution.
80% of issues resolved remotely — fast, efficient, minimal disruption.
Engineer dispatched for hardware or complex on-premises issues.
Ticket closed with full resolution notes. Monthly report captures all activity.
MIS // Choose ICTRC
Local expertise.
Enterprise standards.
ICTRC brings the skill and methodology of enterprise network integrators — scaled and priced for Malaysian SMEs who need it done right.
🇲🇾
Local & Responsive
Headquartered in Malaysia with engineers who can be on-site fast.
We know the local business landscape inside out.
🔒
Security-First Mindset
Every service delivery decision considers your security posture — because managed IT and cybersecurity go hand in hand.
🏅
Certified Expertise
Our team holds industry certifications across Microsoft, 3CX, Kaspersky, Tp-link and Sophos — ensuring every design and deployment meets global best practices.
📞
One Point of Contact
One number, one team, one relationship.
No more juggling multiple vendors and playing blame-tennis when things go wrong.
📊
Transparent Reporting
Monthly reports, QBRs, and a live dashboard — you'll always know what's happening with your IT, in plain language.
📈
Built for SME Growth
Right-sized solutions and pricing designed for Malaysian SMEs — enterprise-grade service without the enterprise price tag.